FAQs

Shipping & Purchasing:

How long is shipping:

Shipping is determined by the item you order. Shipping times are listed in the description of each item on our site.

“My package says it delivered but I haven't received it”:

Please file a missing package with the shipping carrier and email us @laidbylaay@gmail.com.

If I entered the wrong address, can I get it changed?

Yes,we can change your shipping address up to 48 hours after your purchase. If you inquire past this time you will have to contact the shipping carrier to change it.

What payment installments do you offer?

We have shop pay and Pay Pal available for installments.

Returns & Exchanges:

Return Policy:


LBL extensions do not accept returns or exchanges. All sale are final and cannot be adjusted after purchase. We cannot be held liable for any lost, damage, and or stolen items. By purchasing products for LBL extensions you are agreeing to these terms.

Cancellation Policy:


Once you submit your order, it is processed immediately as it is received. You have 24-48 hours to contact us to cancel your order. After this time, we are unable to accommodate cancellations or edits once an order has been placed.

Our Hair:

What hair bundles does LBL EXTENSIONS have to offer?

From our virgin collection we offer Burmese Curly, Water Coily, Kinky Coily, Exotic Kinky Curly, Afro Kinky Curly, & Coco Curly. In our Raw collection, we offer Yummy Curly & Fluffy Kinky

“I want to purchase hair but im unsure on which bundles will match my natural hair”

We want to make sure you are happy and confident with our bundles, so to get you on the right track please contact laidbylaay@gmail.com or DM us via IG @laidbylaay

What is my curl pattern?

The curl system was designed to help us understand the variations of curls we can have. We understand that curly hair is not a one size fits all and offer many different types of bundles to accommodate all customers hair types. If you would like information on your curl pattern please email laidbylaay@gmail.com.

I have two different curl patterns... Should I purchase two different textures?

While this is common thing when it comes to curly hair, we feel its because to texture match your bundles to the portion of your hair that will be seen the most and left out. For example: If you are getting a curly flip over sew in, texture match your bundles to your hair on your hairline.

I have colored hair, how should I go about ordering bundles?

We offer #27, and #30 pre colored bundles. We recommend ordering from our color collection instead of ordering out natural colored hair and lightening it. When you order from the color collection,you have more control over how the color comes out and how much the curl pattern will loosen. With this option you can use semi color or permanent color dye on the extensions.


What's the difference between The Virgin Collection & The Raw Collection?:

In the hair selling industry you have different hair types such as raw hair extensions and virgin hair extensions. If you are trying to figure out which hair type is best for you are in the right place. Based on the logistics, Virgin hair is hair that has not been color treated or chemically treated; in the new age of the hair selling industry virgin hair is manipulated to form certain curl patterns for consumers. Raw hair is sourced from one donor and has no chemical processes; I consider it as the sterling hair bundles of the industry. Because raw hair is so “pure” it behaves exactly like unprocessed hair which can be high maintenance for some people. Safe to say that virgin hair is low maintenance and raw hair is high maintenance. When it comes to LBL extensions, Virgin hair is better if you would solely like to wear the hair in its original state; you can still straighten the hair but the results will differ. Raw hair is great versatility because you can wear the hair curly and also straightened or blown out!

Maintenance:

Can I straighten LBL EXTENSIONS? Will it revert back to its natural curl pattern?

Yes. You can straighten our bundles... however, keep in mind that these extensions are human hair. If the hair is over processed with heat and the correct heat control precautions are taken, this can result in heat damage and curl damage.

Can I color the bundles?

Yes! All the bundles from our collection come in a natural brown color which is considered a #2 . Yes you can color the hair with single processing and double processing. As for the curl pattern it is normal that the curl pattern loosen. This can also weaken the hair shaft during any color processes. Werecommend getting the hair colored by a professional if you plan on doing a double process color. We also have a color collection that comes with pre colored bundles.

Can I go in the pool and or salt water setting with LBL extensions?

You definitely can. However please wash and detangle the hair immediately after you are out of the water and go in with intensive care for the hair. Letting the water sit on your hair can result in shedding and tangling.

How do I wash LBL extensions and when should I?

You should shampoo the hair with a moisturizing shampoo that has hydrating factors. It is advised you condition the hair with a deep conditioner that aids with restoring the hydration and softness within the hair. We recommended washing the hair after a month of installment; However, that also is based on your own lifestyle and what works for you.

Other:

Can I cancel my order?

You can only cancel your order 24 hours or less after your order was placed. After this period of time, we will unfortunately not be able to cancel your order.

Do you sell your vendor?

We are currently not selling any of our vendors information thank you!